Whether it is technical or solutions based support, our skilled and dedicated support personnels are ever ready to assist our customers. We provide solid advice on building the ideal solution for your office or select from one of our packaged solutions to fit your needs. Consistent and frequent updates on data sheets, manuals, quick install guides all can be found on the "Downloads" tab of each devices product page throughout the site.

Support Hours:

US Support: 9:00am - 6:00pm Monday to Friday (Pacific Time)

Email Support:
support@versatek.com

Contact Support by Phone:
Tel: 800-989-2797
Fax: 909-591-6962

Address:
5224 Bell Court
Chino, California 91710

Customers must pay the full amount in order to participate in the 30 day trial. Once the equipment has been returned after the 30 day trial period they will be credited back the amount purchased. Customers have a two week grace period to return the products after the 30 days have transpired. Thereafter, any products not returned will be treated as a final sale. Standard restocking fees and damage to product penalties apply. Original packaging and materials must be kept and product condition will determine the amount refunded to the customer. To participate in the 30 day trial you must request to participate and be notified of acceptance. Any custom, OEM, or non-stocking order for equipment is not eligible for return refund.

Restocking Fee:

Versa Technology Inc. reserves the right to bill the customer a restocking fee for orders that are returned. Any items lost or damaged during trial usage may result in a penalty fee charge equal to the cost of the product but never to exceed its amount. A minimum restocking fee of 15% on the invoice for orders that are returned in mint condition. This fee is to subsidize losses incurred when returned items are lost, damaged, packaging deformed, printed materials lost and etc.

Serial Numbers:

Serial numbers on all products should never be removed, obscured or duplicated. Any visible signs of tampering or use of non-true serial numbering labeling will result in the product warranty being voided and investigations initiated to determine if criminal tampering and fraudulent practice has occurred. If so determined Versa Technology Inc. will prosecute the guilty parties to the full extent of the law.

Please visit our product Warranty Page here for all Versa Technology's warranty and return policies.

Shipping and Handling ( We ship U.S. Domestic & International)

The Versa Store USA offers a variety of shipping and handling options at several different prices and delivery schedules through UPS (Ground , 3 Day Select, 2nd Day Air, and Next Day Air by 10:30 A.M. ) as well as FedEx.

Next Day Air ( by 10:30 A.M.) : Morning of the next business day after shipment. Items may be shipped by a variety of carries, including UPS and FedEx.

3 Day Select: Afternoon of 3rd business day after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.

2 Day Air: Afternoon of 2nd business day after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.

Ground: 2 to 7 business days after shipment. Items may be shipped by a variety of carriers, including UPS and FedEx.

Please visit www.ups.com or www.fedex.com for specific delivery times and service availability of your area.

FOB China Available for large orders:

All large orders will be quoted on FOB China basis. The minimum order quantities vary from product to product. Please contact us for more information.

Shipping Damaged Products:

Versa Technology Inc. is not liable for shipments that are damaged. However as part of our policy we do insure new shipments on behalf of the customer unless otherwise notified. Compensation for these damaged products will be paid out once the shipping service has ascertained that the fault is theirs and reimbursement for the shipping damage loss amount has been forwarded to Versa Technology Inc.

Shipment Shortage:

Upon receipt of a shipment the customer has 5 days to contact Versa Technology Inc. should the shipment be found to be short or incorrectly shipped. Once determined by Versa Technology Inc. that an error has been made a refund or credit will be generated for the customer. Shortages can be amended by issuing a back order but this is dependent on the preference of the customer.

Guaranteed Shipping:

Certain shipments are shipped with an acceptable guaranteed time period. When these shipments are delayed it is possible to request refunds on the shipping cost. Versa Technology Inc. is not responsible for discovering whether these shipments are delayed. To get your refund should a delay occur in your receiving of the shipments please contact Versa Technology Inc. and inform us and we will be more then happy in assisting you in getting a refund when possible from the shipping service. Refunds will be credited to your account at Versa Technology Inc.

Address Correction:

We will charge you the shipping fee each time to re-ship any package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged shipping to have the package(s) re-shipped. For customers who elect to cancel their returned orders, the order will be subject to any cost incurred by us.

Versa Technology Inc., is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, Versa Technology Inc., is not responsible.

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we will charge a $15.00 address correction fee. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

LIGHTNING IS AN UNPREDICTABLE NATURALLY OCCURRING PHENOMENON FOR WHICH NO DEVICE, INCLUDING THIS PRODUCT, CAN PROVIDE OR GUARANTEE ABSOLUTE PROTECTION. ALTHOUGH THIS PRODUCT IS DESIGNED TO REDUCE THE RISK OF DAMAGE TO ELECTRONICS CAUSED BY LIGHTNING, THIS PRODUCT WILL NOT PROTECT A STRUCTURE AGAINST ELECTRICAL DAMAGE OR FIRE FROM LIGHTNING THAT ENTERS THROUGH LINES CONNECTED TO A STRUCTURE INCLUDING, WITHOUT LIMITATION, A TELEPHONE OR CABLE LINE. THIS PRODUCT IS NOT DESIGNED FOR, NOR SHOULD IT BE USED IN ANY WAY WITH, LIFE SUPPORT DEVICES, MEDICAL DEVICES, OR ANY OTHER DEVICE WHERE ITS FAILURE WOULD RESULT IN HARM TO THE HEALTH AND/OR SAFETY OF ANY PERSONS. THIS PRODUCT WILL NOT PROTECT AGAINST DAMAGE FROM LOW VOLTAGES.

VERSA TECHNOLOGY INC. (“VERSA”) DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, AND IN FACT EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, THAT THIS PRODUCT WILL PREVENT DAMAGE TO PERSONS, STRUCTURES, EQUIPMENT, OR OTHER PROPERTY. THIS PRODUCT IS NOT GUARANTEED TO PREVENT LOSS OF DATA IN THE EVENT OF A LIGHTNING STRIKE. VERSA MAKES NO EXPRESS OR IMPLIED WARRANTY, INCLUDING, WITHOUT LIMITATION, FITNESS FOR A PARTICULAR USE OR MERCHANTABILITY; PROVIDED, HOWEVER, APPLICABLE LAWS MAY PROVIDE YOU WITH SOME OF THESE WARRANTIES. CUSTOMER'S EXCLUSIVE REMEDY, IF ANY, IS LIMITED, AT VERSA’S ELECTION, TO ANY ONE OF THE FOLLOWING: (I) REFUND OF CUSTOMER'S PURCHASE PRICE OF THE PRODUCT, (II) REPAIR OF ANY DEFECTIVE PRODUCTS, OR (III) REPLACEMENT OF ANY SUCH PRODUCT.