Even though at first glance desktop VoIP phones and traditional phones appear identical, they’re not. Even the simplest VoIP phones are considered computers. This enables VoIP phones to offer a much more dynamic approach to communication than traditional analog telephone lines.
VoIP phones rely on the internet to send digital packets. Unlike the analog signals of a traditional phone, VoIP packets can interact with computers systems with the proper applications.
This enables businesses to set up a unified communication system for the workplace. A unified communication system makes it simple to contact individuals via e-mail, instant messaging, phone, video chat, and fax, all within one platform. Furthermore, a unified communication system offers the ability to manage hard phones, soft phones, and smart phones in a single platform.
Not only does this eliminate the task of having to remember various usernames and passwords, but a unified communication system also streamlines business collaboration. This has become especially more important now that telecommuters in the US workforce are on the rise.
Out of the box, VoIP telephones offer a proto-unified communications system with the ability to transcribe entire phone conversations and send voice-mails to the e-mail of a busy recipient.
With emerging technologies that are changing the way we communicate, unified communications simplifies the way we interact and collaborate, enabling businesses to converge communications modes and optimize worker productivity.